Our Commitment to Your Privacy

HAZ D Brick Laying (“we”, “us”, “our”), operating through hazdbricklaying.com.au, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who We Are

HAZ D Brick Laying, led by Harry Dunn, provides residential bricklaying services in the Geelong and West Melbourne regions.

• Phone: 03 5608 7413
• Website: hazdbricklaying.com.au
• Email: info@hazdbricklaying.com.au

What Personal Information We Collect

We collect personal information necessary to provide you with our bricklaying services, manage our business operations, and communicate with you effectively. The types of personal information we may collect include:

• Contact Information: Your name, phone number, email address, and physical address (for on-site visits and service delivery).
• Project Details: Information about your property, the scope of the bricklaying work required (e.g., retaining walls, fireplaces, paving, extensions, repairs), design preferences, plans, and any specific requirements. This may include details discussed during on-site inspections or for the creation of free design drafts.
• Communication Records: Records of our communications with you, including notes from phone calls, emails, and any other correspondence related to your inquiries or projects.
• Quotation Details: Information provided by you and gathered by us to prepare and deliver your quote.
• Technical Information (Website): When you visit hazdbricklaying.com.au, we may collect non-personally identifiable information such as your IP address, browser type, operating system, and browsing behaviour on our site. This is typically collected through cookies or similar technologies for website analytics and to improve user experience.

How We Collect Personal Information

We collect personal information in the following ways:

• Directly from You:
  • When you contact us by phone, email, or through our website (if a contact form is available).
  • During initial phone qualifications and on-site inspections and consultations.
  • When you request a quote or our services.
  • When we discuss project details, including design drafts.
• Automatically:
  • Through your use of our website (e.g., via cookies for analytics).

How We Use Your Personal Information

We use your personal information for the following purposes:

• Service Delivery:
  • To respond to your inquiries and provide you with information about our services.
  • To conduct on-site inspections and consultations.
  • To prepare and deliver detailed quotes (within 24 hours where feasible).
  • To schedule and carry out the bricklaying services you have engaged us for.
  • To provide free design drafts for relevant projects.
• Communication:
  • To communicate with you regarding your project, including updates, scheduling, and any changes.
  • To follow up on quotes and discuss project agreements.
• Business Operations:
  • For internal record keeping and administrative purposes.
  • To manage our 2-Year Workmanship Guarantee and address any post-completion support or warranty claims.
  • To comply with our legal and regulatory obligations (e.g., insurance, taxation).
• Improvement of Services:
  • To analyse service trends and improve our offerings.
  • To gather feedback to enhance customer satisfaction.

Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may disclose your personal information in the following circumstances:

• To Our Employees or Subcontractors: To the extent necessary to perform the services you have requested (e.g., if we need to engage a specialist subcontractor for a portion of the work, with your awareness).
• To Our Service Providers: To third-party service providers who assist us in operating our business, such as IT support, accounting services, or insurance providers. These providers are obligated to protect your information.
• Legal Requirements: If required or authorised by law, or in response to a legal process, court order, or request from a government agency.
• Business Transfers: In the event of a sale, merger, or transfer of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will take steps to ensure the confidentiality of your information is maintained.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, technical, and administrative safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to manage our 2-Year Workmanship Guarantee.

Your Rights and Access to Your Information

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Inquire about how we handle your personal information.

To exercise these rights, please contact us using the details provided in Section 2. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

Cookies and Website Analytics

Our website, hazdbricklaying.com.au, may use cookies (small text files stored on your computer) to enhance user experience and collect anonymous data about website traffic and usage patterns. This helps us understand how visitors use our site and improve its functionality. You can usually modify your browser setting to decline cookies if you prefer, though this may prevent you from taking full advantage of the website.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on our website (hazdbricklaying.com.au) with an updated effective date. We encourage you to review this policy periodically.

Complaints and Contacting Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we have handled your personal information, please contact us:

HAZ D Brick Laying
Attn: Harry Dunn
Phone: 03 5608 7413
Email: info@hazdbricklaying.com.au
Website: hazdbricklaying.com.au

We will investigate any complaints received and do our best to resolve them. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).